Configuration based on lean systems | Socitm Consulting

24 May 2012 | Last updated Sunday 20 May 2012 at 21:41 |

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Processes supported by web, CRMS, workflow and service-specific systems as result of applying Lean Systems thinking - anything not adding value is removed

Process re-design

Making processes fit for purpose in the council of the future is not easy, but we have developed a highly structured approach which ensures that we take account of all the factors:

| Tags: Business process improvement, Change management, Configuration based on lean systems, Transactional web and intranet, Workflow systems, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, E-enablement and integration, Web & intranet improvement

Processes re-defined

Processes streamlined for self-service Most processes in councils have developed over the years for delivery by traditional means - by members of staff, using paper-based systems to deliver a service. These are inefficient and out-dated, error-prone, and not customer-friendly. They have no place in the council of the future.

| Tags: Baseline performance information, Business process improvement, Change management, Configuration based on lean systems, Transactional web and intranet, Benchmarking/Performance review, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, E-enablement and integration, Web & intranet improvement

Customer-centric view of the Council of the Future

Putting the customer at the heart of your strategy for becoming the Council of the Future is absolutely vital.

| Tags: Benefits realisation, Business process improvement, Change management, Configuration based on lean systems, Customer service strategies, Lean systems, Transactional web and intranet, Understanding customer needs, Vision for the future, Customer requirements and satisfaction surveys, Web & intranet improvement

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Configuration based on lean systems

"Processes supported by web, CRMS, workflow and service specific systems as result of applying LEAN systems thinking – anything not adding value is removed"

| Tags: Configuration based on lean systems

Council of the Future

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Social Services system replacement and business process re-engineering

Client name:

Walsall Metropolitan Borough Council

The project issues
Walsall Metropolitan Borough Council (WMBC) was rated 'poor' in its CPA in 2003, with Social Services being particularly referenced along with some other areas of the Council's work. At the time, the Council was already part way through a procurement process to replace its legacy mainframe-based client index system, seeking to obtain a system which would better serve the needs of practitioners and managers in their day to day work.

| Tags: Business process improvement, Change management, Configuration based on lean systems, Lean systems, Metropolitan districts, Project and programme management, West Midlands, Business improvement/lean systems, Change management/culture change, Procurement and implementation support, Project and programme management