Phil Riley

Phil Riley has an exceptional record of achievement in strategic consultancy in the private and public sectors. With over 30 years consultancy experience, he has developed and delivered strategic improvement and business transformation for high profile clients at national and local levels. A Principal Consultant for Socitm Consulting, his work focuses on utilising ICT for organisational success. A highly experienced Project Manager, his specialist areas of expertise include e-government, e commerce, telecommunications, infrastructure, service delivery, outsourcing and procurement.

Key skills

• Telecommunications services specialist, including voice and data networks, home and mobile working – audit, strategy, tendering, procurement and outsourcing
• E-government and e-commerce strategic consultancy support
• Disaster Recovery & Business Continuity planning for IT and Telephony infrastructure
• Customer Relationship Management expert with technical and operational focus to ensure organisations gain maximum benefit from integrated front line services
• Business process re-engineering expertise to integrate strategy, services and systems

Key achievements to date

• CRM Technical Design, Organisational Change Strategy and Procurement Swansea
• Disaster Recovery Services Procurement for Swindon Borough Council
• Call Centre Procurement for Wiltshire County Council
• Voice & Data Network Strategy and Procurement for the Council of the Isles of Scilly
• Voice, Mobile and Call Centre Procurement for Leeds City Council

Previous clients
 

Amber Valley BC, BECTA, Calderdale MBC, Chorley BC, Cheltenham BC, East Cambs DC, EMAP plc, Home Office, Isles of Scilly, Kingston RB, Leeds, Leicestershire, Manchester, National Exhibition Centre, Oldham, Oxford, Royal Society of Chemistry, South Ribble BC, Stockton BC, Swansea, Swindon BC, University for Industry, Wiltshire
 

Example testimonial
 

Barry Thomas, Contracts Manager, Swindon Borough Council “Socitm Consulting and Phil provided invaluable assistance to the Council to specify and procure comprehensive Disaster Recovery and Business Continuity arrangements for our ICT Infrastructure.”