Transactional web and intranet
Information assurance
Willing to change
Mobile working technologies
Strategy to implement vision
Integration front to back
Business process improvement
Configuration based on lean systems
Enterprise resource planning
Information audit
Benefits realisation
ICT and information management strategies
Business continuity
Information architectures
Commissioning and managing services
Vision for the future
Environment
Governance
Capacity to deliver
Leadership
Project and programme management
Skills management
Lean systems
Baseline performance information
Change management
Understanding customer needs
Cloud computing
Performance management
Continuous improvement
KPIs
Corporate wide ERDMS
Shared services approaches
Corporate CRMS
Workflow systems
Benchmarking
Willingness to partner
Home and smart working strategy
Information sharing
Customer service strategies
Applications focused on business need